Terms of Service

VetanBandhu is a payroll and statutory compliance service for Indian businesses, operated by Gupta Technologies (India). “We”, “us” and “our” mean Gupta Technologies; “you” means the business that creates an account and the people it authorises to use that account.

These Terms form a binding agreement between you and us. They apply when you create an account, when you use the service, and for as long as we hold data on your behalf. If you are accepting these Terms for an organisation, you confirm you are authorised to bind it.

Our Privacy Policy forms part of these Terms and explains how we handle personal data.

You are responsible for everything done under your account. Keep credentials confidential, use a password you do not reuse elsewhere, and tell us promptly at vaibhav@guptatechnologies.in if you suspect unauthorised access.

Accounts are for a single organisation. Each person you invite gets their own login with a role that determines what they can see — payroll and identity data are restricted by role, and you control who holds which role.

You must be at least 18 years old and legally able to enter contracts. The service is offered to businesses, not to consumers.

You agree not to:

• upload data you have no lawful basis to process, including employee identity documents you were not authorised to collect;
• attempt to access another organisation’s data, probe or circumvent access controls, or test the service’s security without our prior written consent;
• resell, white-label or provide the service to third parties except under a written CA-partner or reseller arrangement with us;
• use automated means to extract data at a rate that degrades the service for others, or otherwise interfere with its operation;
• use the service to break any applicable law, including tax, labour and data protection law.

We may suspend access without notice where continued use presents a security risk, a legal risk, or an immediate risk to other customers. We will tell you why as soon as we reasonably can.

Paid plans are billed in advance through Razorpay on the cycle shown at checkout. Prices are listed on our pricing page in Indian rupees and are exclusive of GST, which is added where applicable. You authorise us and Razorpay to charge your chosen payment method on each renewal until you cancel.

Self-serve plans are limited to 1,000 active employees. Above that we onboard you directly under a separate written agreement.

Changing plans. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing period — you keep access until then. We do not pro-rate partial periods.

Refunds. Fees already paid are non-refundable except where required by law, or where we have failed to provide the service for a sustained period and have not remedied it after you told us. If we materially reduce what a plan includes, you may cancel and we will refund the unused portion of the current period.

Price changes.We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal; if you do not accept it, cancel before that renewal.

Non-payment. If a payment fails we will retry and notify you. If it remains unpaid we may downgrade the account to the free plan or suspend it. We will not delete your payroll records because of non-payment without the notice described in section 8.

The free plan is offered as-is and may change or end with reasonable notice. Feature limits, employee caps and retention windows for each plan are stated on the pricing page and enforced in the product.

Audit-log retention is shorter on the free and entry plans. If you need a longer evidentiary trail, keep your own exports or move to a plan whose retention window meets your requirement.

This section matters more than any other in this document. Read it carefully.

We are a tool, not your accountant. VetanBandhu computes salary, PF, ESI, professional tax, LWF and TDS from the statutory rules and rates we have configured, applied to the data you enter. We are not a chartered accountant, tax adviser, payroll bureau or employer of record. Nothing in the product is tax or legal advice.

You remain the employer. You are solely responsible for the accuracy of the data you enter, for reviewing every payroll run before you finalise it, for paying your employees, for depositing statutory dues with the relevant authorities by their due dates, and for filing every return required of you. The service does not file returns or remit money to the government on your behalf.

Rates and rules change. We maintain rate tables per financial year and update them as legislation changes, but we do not warrant that any rate, slab, threshold or rule in the product is current, complete or correct for your circumstances. Statutory interpretation varies by state, by industry and by establishment. Verify anything material against the primary source — we link the official government source next to the rules we apply — or with your own adviser before you rely on it.

Finalising a run is your decision. Once you finalise a payroll run you confirm you have reviewed it. Any interest, penalty, demand, assessment or claim arising from what you filed, paid or failed to pay is yours.

Our free calculators and published guides are general information for the public. They are not tailored to you and carry the same limitations.

You own your data. Employee records, salary structures, payroll runs, payslips and every document you generate remain yours. We claim no ownership over them.

You grant us a limited licence to host, process, transmit and display that data solely to provide the service to you, to keep it secure, and to meet our legal obligations. We do not sell it, and we do not use your employees’ personal data to train machine-learning models.

We may use aggregated, de-identified statistics that cannot be linked back to you or any individual to improve and describe the service.

Export. While your account is active you can export your data from the product at any time in the formats it offers. Do this before you cancel.

Our materials. The software, interface, documentation and brand remain ours. These Terms grant you a non-exclusive, non-transferable right to use the service for your own business during your subscription, and nothing more.

You may cancel at any time from your billing settings. Cancellation stops future renewals; it does not refund the current period.

We may terminate for material breach of these Terms if you have not fixed it within 30 days of us telling you, or immediately where breach cannot be fixed or where the law requires it. We may discontinue the service entirely on 90 days’ notice, and will refund the unused portion of any prepaid period if we do.

After termination we keep your data for 30 days so you can export it, then delete it, except where we must retain records to meet our own legal obligations. See the Privacy Policy for the detail.

We work to keep the service available and will give advance notice of planned maintenance where we reasonably can. We do not currently offer a contractual uptime guarantee or service credits on self-serve plans.

Support is provided by email at vaibhav@guptatechnologies.in during Indian business hours. Response times differ by plan as described on the pricing page.

We provide the service with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that its statutory calculations will be correct for your situation.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings, however caused.

Our total aggregate liability arising out of or relating to these Terms or the service, in contract, tort or otherwise, is limited to the fees you paid us in the twelve months immediately before the event giving rise to the claim.

In particular, and given section 6, we are not liable for tax, interest, penalties, demands or assessments levied on you by any authority, nor for amounts you owe your employees.

You will indemnify us against third-party claims, and reasonable legal costs, arising from your use of the service in breach of these Terms, from data you uploaded without a lawful basis, or from your failure to meet your obligations as an employer.

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in-product before they take effect, and the effective date at the top of this page will change. Continuing to use the service after that date means you accept the updated Terms. If you do not, cancel before they take effect.

These Terms are governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, India.

If any provision is held unenforceable, the rest stands. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger or sale of the business.

These Terms, together with the Privacy Policy and the plan details on the pricing page, are the entire agreement between us on this subject.

Gupta Technologies
India
vaibhav@guptatechnologies.in